HELP
FREQUENTLY ASKED QUESTIONS
How do I track my order?
Use the Track Order page with your GENZBUD order number and the phone number used at checkout.
Do I need an account to order?
No. GENZBUD supports guest checkout. An account makes it easier to see account-linked orders and saved addresses.
Is Cash on Delivery available?
Cash on Delivery is available when shown at checkout.
How do I choose the right size?
Check the product measurements and size information shown on the product page.
Can I return or exchange an item?
Use the Returns & Exchanges page to submit a request. Approval depends on the current GENZBUD return policy.
What happens if an item sells out during checkout?
The checkout rechecks live variant stock before creating the order.
Can I cancel an order?
Eligible orders can be cancelled before fulfilment reaches a protected shipping stage.
How are discounts applied?
Valid active promo codes are checked on the server at checkout.